Technical Operations Manager

About Us

We operate two fast-growing digital publishing businesses:

  • A U.S. local news platform that delivers twice-daily, city-focused newsletters to readers across hundreds of American communities.

  • A sports news platform that covers major U.S. leagues — NFL, MLB, NCAA, NBA, and NHL — and distributes content through team-focused websites, social media pages, and email newsletters.

Together, these businesses reach a large and engaged audience every day, supported by an international team spanning the UK, Europe, and Vietnam.

The Role

We’re looking for a Technical Operations Manager to be the operational backbone of our Ho Chi Minh City office.

You’ll ensure meetings and strategy discussions translate into clear plans, that the operations team has what they need, and that our Technical Lead can stay focused on high-value technical work. You won’t be coding, but you’ll need to understand technical workflows (automation, publishing systems, APIs) to manage them confidently and keep projects moving.

What You’ll Do

  • Capture outcomes from leadership calls and turn them into structured Notion tasks with owners, deadlines, and clear definitions of done.

  • Run daily stand-ups and task reviews with the operations team, ensuring priorities are clear and progress stays on track.

  • Triage issues raised by staff — gather details, confirm reproducibility, and escalate appropriately.

  • Prepare weekly status updates summarizing progress, risks, blockers, and decisions needed.

  • Monitor adherence to standard operating procedures for email sends, content publishing, social posting, and reporting.

  • Identify process gaps or performance issues, propose solutions, and follow through to resolution.

  • Act as the bridge between leadership and the Vietnam operations team, ensuring smooth communication both ways.

What Success Looks Like

  • The Technical Lead spends most of his time on technical design and system improvements, not day-to-day triage.

  • All strategy decisions are translated into organized, actionable tasks with clear accountability.

  • The operations team is productive and coordinated, with minimal bottlenecks.

  • Leadership has a reliable weekly snapshot of progress and challenges without extra reporting overhead.

What We’re Looking For

  • 4–7+ years in operations, project management, or program management (digital publishing, SaaS, or tech-driven businesses a plus).

  • Strong English communication skills (written and spoken).

  • Hands-on with Notion, Google Sheets, and task-tracking tools; highly organized and detail-oriented.

  • Experience running stand-ups, triaging issues, and coordinating cross-functional teams.

  • Comfortable working in a fast-paced environment with automated and AI-assisted workflows.

  • Calm under pressure, with strong problem-solving and prioritization skills.

  • Bonus: exposure to automation platforms (Make.com, Zapier) or content management systems.

Location & Working Hours

  • Based on-site in our Ho Chi Minh City office (District 7)

  • Working hours: Monday – Friday 9:30AM – 5:30PM Saturday 9:30AM – 12:00PM